VIC COMPUTER (HK) CO., LTD. - 35 Years Of Excellence View your shopping cartWhere to find us?
Email: sales@vic.hkHotline: (852)8206-1828
Warranty Cost
A. Product under warranty
^Listed S/N product is under first 52 weeks Electronic parts & labor warranty which will NOT be applied by accidents, wear & tear, neglect, improper adjustment or cleaning up VIRUS ,and warranty conditions as below http://vic.hk/tech/terms.htm
 
B. Out of warranty for One Off service and Electronic parts is excluded
1. HKD 200.00 Carry-In Inspection service/ product
2. HKD 1,500.00 Onsite Inspection service/ product
3. HKD 100.00 per 50 minutes GoGoTech product Technical Advice
   
C. Annual Warranty schemes per product Electric Parts is Included
1. Lite Package Carry-In service
HKD 400.00 + updated list price x 25% Carry
2. Premium package Onsite service
HKD 1,800.00 +List price x25%
 

Warranty Conditions
 
VIC Computer (HK) Company Limited (the VIC) warrants all electronic products are listed with [ ^ ] to be free of warranty charge from defects in Electronic parts and workmanship for 52 weeks from date of purchase (Sales Invoice or Cash Invoice) in accordance with the follow terms:
 
1. Listed serial number (S/N) product is under 52 weeks Electronic parts & labor warranty and exclude utility software which will NOT be applied by accidents, *wear & tear, neglect, improper adjustment or cleaning up VIRUS.
*Wear & Tear Parts: Such as Print Head, Cutter, Laser Engine, Cable, Package Material ...

2. Gogotech, skype (vic-ts) or WhatsApp (+852 5188 9066) is free 60 minutes technical advice under warranty Period after product Registration.

3. A non-refundable inspection fee will be charged on each repair item beyond the warranty period and this fee must be paid upon the repair item(s) being received by VIC.

4. A Customer Services Invoice is due for payment by Customer immediately upon its presentation to Customer by VIC. Only Cheque or EPS will be accepted.

5. Customer is required to present the Original Customer Services Invoice, the corresponding receipt of VIC and Customer’s company chop or identity card when collecting the repair item(s).

6. In this term, “Collection date “means the date specified by VIC by notice to Customer for Customer’s collection of the repair item(s) from VIC. VIC may in its discretion give Customer such notice in any of the following forms: by e-mail, verbally or otherwise. An additional fee of HKD 20.00 per day will be charged for each repair item which is not collected by Customer within 7 days after the collection date. VIC may at its discretion dispose of all repair items on any day from the 31st day after the collection date without paying any compensation to Customer. VIC’s delivery of the repair item(s) within the territory of Hong Kong may be available upon Customer’s request with relevant service charge.

7. VIC will not be responsible for any damage or loss on the repair item(s), which is beyond the scope of reasonable control by VIC.

8. Customer should back up the data in its repair item(s) before the item(s) are brought to VIC for repairs. VIC is not responsible for any damage that is caused by data loss.

9. VIC gives warranty for the repair services regarding VIC’s Customer Services Invoice only if the Customer Services Invoice has been fully paid on its due date. The warranty is based on the date of VIC’s Sales Invoice and with reference to its serial number.

10. VIC’s warranty does not extend to any of the following situations: Customer’s loss of the repair item(s), wear and tear, neglect, improper adjustments, own attempts of repairing and cleaning the repair item(s), own attempts of removing VIRUS, damage caused by accidents and by wear and tear.

11. Customer promises that Customer has the right to deliver to VIC the repair item(s) together with all data contained therein.

12. Customer shall indemnify VIC for all VIC’s losses arising out of or in connection with the claims against VIC by any 3rd party or parties regarding the repair item(s) or the data contained therein.

13. VIC’s liability to Customer arising out of or in connection with the repair item(s) herein, whether by contract by tort or otherwise, shall be limited to the lower of the following 2 amounts:
   13.1) the amount of actual loss of Customer
   13.2) 10 times of the amount of the corresponding repair fees.

 

vAdvice
+852 366 55 776

1. Product Registration
2. Registration Status
3. GoGoTech Order

vCare
1. Inspection Service
2. Annual Order
3. Warranty

vTech
1. Quick Installation
2. Follow the Steps
3. Download Utilities 4. Product manuals
Registration Demo

Online
Demonstration

1. Registration Demo

2. Online Quotation
3. Online Order Demo
4. Warranty Registration Demo

 

 

 

  VIC COMPUTER (HK) CO., LTD. - 35 Years Of Excellence ©1997 - 2017 VIC COMPUTER (HK) CO., LTD.
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